We follow brand service processes on your behalf; fast exchange for products found faulty in the first 15 days.
Free after-sales
In a bulk purchase a small share of devices will inevitably be faulty. What matters is to resolve this with a single contact instead of dealing with bureaucracy.
Process
- The faulty device's serial number and a description of the fault are sent to the sales representative or the portal.
- If the device is faulty within the first 15 days (DOA), it is exchanged for a new one under brand rules.
- After 15 days faults are directed to the brand's authorised service; Çipsa handles freight and tracking.
- If service takes longer (over seven working days), a temporary loan device is provided where possible.
What is excluded?
User error, liquid contact, physical damage and unauthorised intervention are outside the brand warranty. Responsibility for software and data backup lies with the customer.
Corporate maintenance
For businesses wanting faster response and on-site support we offer corporate maintenance contracts, including a loan-device pool and an annual service visit.
Scope of service
- Fast exchange in the first 15 days
- We follow the brand service
- Loan device option
- Freight and tracking included
Warranty, Service and Returns — get a quote
Fill in the form and we will get back to you as soon as possible.
Frequently asked questions
Can I make a retail purchase?
No. Çipsa makes invoiced wholesale sales only to businesses, institutions and resellers registered as taxpayers. For individual purchases you need to approach retail outlets.
How can I see the price lists?
Fill in the B2B account application form and upload your tax certificate and signature circular. Your account is opened within one working day and the price lists become available to you. The tiered discount table is open to everyone.
Is there a minimum order quantity?
It varies by product; generally 5 for computers, 4 for monitors and by carton for consumables. The minimum order quantity is shown on each product page. Tiered discounts start at 10 units.
How current is the stock information?
The 'In stock', 'Limited stock' or 'On order' status on product pages is updated daily. For the exact quantity and dispatch date get a written quote from your sales representative.
What is the delivery time?
In-stock products ordered before 14:30 are dispatched the same day. Same day within Istanbul and about 48 hours nationwide. Freight is free on orders above 25,000 TRY.